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	<title>Casey Sousa &#187; fail</title>
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		<title>Borders Books Online Reservation Feature FAIL</title>
		<link>http://caseysousa.com/borders-books-online-reservation-feature-fail/</link>
		<comments>http://caseysousa.com/borders-books-online-reservation-feature-fail/#comments</comments>
		<pubDate>Thu, 02 Jul 2009 20:03:13 +0000</pubDate>
		<dc:creator>Casey</dc:creator>
				<category><![CDATA[Happenings]]></category>
		<category><![CDATA[Review]]></category>
		<category><![CDATA[Thoughts]]></category>
		<category><![CDATA[borders]]></category>
		<category><![CDATA[borders books]]></category>
		<category><![CDATA[complaint]]></category>
		<category><![CDATA[distribution technology]]></category>
		<category><![CDATA[everything is amazing]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[laziness]]></category>
		<category><![CDATA[lazy]]></category>
		<category><![CDATA[louis ck]]></category>
		<category><![CDATA[website inventory]]></category>

		<guid isPermaLink="false">http://caseysousa.com/?p=157</guid>
		<description><![CDATA[I&#8217;ve seen the &#8220;Everything is amazing, nobody is happy&#8221; video, and totally agree with it. I complain about way more than I should considering how amazingly far we&#8217;ve come with technology. However, sometimes I just want to wring someone&#8217;s neck &#8230; <a href="http://caseysousa.com/borders-books-online-reservation-feature-fail/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve seen the &#8220;<a title="YouTube - Louis CK Everything is amazing, nobody is happy" href="http://www.youtube.com/watch?v=jETv3NURwLc" target="_blank">Everything is amazing, nobody is happy</a>&#8221; video, and totally agree with it. I complain about way more than I should considering</p>
<p>how amazingly far we&#8217;ve come with technology. However, sometimes I just want to wring someone&#8217;s neck for being lazy or not caring.</p>
<p><img class="size-full wp-image-161 alignright" title="borders fail" src="http://caseysousa.com/wp-content/uploads/borders-fail.png" alt="Borders FAIL" width="197" height="114" /></p>
<p>I checked Borders for two items: a <a title="Wild At Heart - John Eldredge" href="http://www.barnesandnoble.com/w/wild-at-heart-john-eldredge/1101103592?ean=9781400200399&#038;itm=1&#038;usri=wild+at+heart+john+eldredge" target="_blank">book by John Eldredge</a>, and a Moleskine notebook. Both inventory reports for the Mission Viejo Borders said that it was &#8220;likely in store.&#8221; I reserved it online by putting in my name and email address, and the confirmation page told me to wait for an email within two hours to tell me if it was in stock or not. Well, I didn&#8217;t want to wait, and figured they would at least have one of the two in stock, so I drove down there.</p>
<p>When I got there, I checked my iPhone for an email, but nothing. I went straight to the <a title="Moleskine US" href="http://www.moleskineus.com/" target="_blank">Moleskine</a> spinning display and found about 10 of the notebooks that I wanted. I grabbed one, and headed for the other book. I found the last copy on the shelves within about 5 minutes, and headed for the check stand. I checked my email again on the way to find the following email:</p>
<blockquote><p>We&#8217;re sorry to say that the remaining stock of the item you requested has been purchased since our last online availability update. [Edited for relevance.]</p></blockquote>
<p>The books were <strong>in my hands</strong>, so clearly the system kinda broke down somewhere. Apparently the website sends an email to the store, which is then taken by an employee to hunt down the request. When they don&#8217;t find it, they notify the website that they don&#8217;t have it and then you are emailed. When I asked the checkout clerk what might have gone wrong with the system, she said that it probably just got put on the shelves right before I picked it off the shelf. That means that when the employee looked for it, it hadn&#8217;t been stocked yet. This doesn&#8217;t make any sense because the website said that the book was &#8220;likely in store&#8221; which would mean that the system had some sort of awareness that the book could possibly be there.</p>
<p>My theory for what happened: Request landed in the hands of one of the lazy, coffee drinking, mohawked, minimum waged employees who wiped his nose with the paper, and then reported back that it wasn&#8217;t in stock so that he could go take another smoke break. He probably thought it wouldn&#8217;t matter because who would be stupid enough to go to the store when they told you they don&#8217;t have what you&#8217;re looking for? What he didn&#8217;t account for was my impatience&#8230; and maybe a little bit of my stupidity.</p>
<p>I guess it bugs me because it could have caused me some inconvenience had I waited and trusted what they said. If they didn&#8217;t have it, then I probably would have had to drive to a farther bookstore which would have wasted my gas and time. Or I might have ordered it online which would mean that I have to wait till next week to get it.</p>
<p>I know, I know, I shouldn&#8217;t complain because it&#8217;s pretty amazing that it&#8217;s possible for almost anyone to get their hands on virtually every written word in the world within a week. These huge stores provide vast amounts of learning possibilities and wisdom from millennia ago that would blow the minds exponentially of every reader going back thousands of years. It&#8217;s just a shame that forward progress can be halted by one lazy person.</p>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Something About &quot;FAIL&quot;</title>
		<link>http://caseysousa.com/something-about-fail/</link>
		<comments>http://caseysousa.com/something-about-fail/#comments</comments>
		<pubDate>Wed, 04 Feb 2009 01:41:31 +0000</pubDate>
		<dc:creator>Casey</dc:creator>
				<category><![CDATA[Thoughts]]></category>
		<category><![CDATA[blazing star]]></category>
		<category><![CDATA[bowl]]></category>
		<category><![CDATA[chatter]]></category>
		<category><![CDATA[county]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[forest]]></category>
		<category><![CDATA[lake]]></category>
		<category><![CDATA[orange]]></category>
		<category><![CDATA[super]]></category>
		<category><![CDATA[tweet]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://caseysousa.com/?p=130</guid>
		<description><![CDATA[I saw this article on the NY Times site, and thought it was really interesting. It&#8217;s a visualization of the Twitter chatter that happened during the Super Bowl. Those chatters are placed on a map of the U.S. so you &#8230; <a href="http://caseysousa.com/something-about-fail/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>I saw <a title="Twitter Visualization Map" href="http://www.nytimes.com/interactive/2009/02/02/sports/20090202_superbowl_twitter.html">this article</a> on the NY Times site, and thought it was really interesting. It&#8217;s a visualization of the Twitter chatter that happened during the Super Bowl. Those chatters are placed on a map of the U.S. so you can see what location is saying what. There&#8217;s also a play button that lets you view the chatter over the course of the game. Very cool, right?</p>
<p>My favorite part is if you view &#8220;Talking about ads&#8221; and keep your eye on tweets near Lake Forest, CA, you&#8217;ll see at the end of the game the most used word was &#8220;fail&#8221;. I&#8217;m not sure what ad it&#8217;s referring to, or if it&#8217;s even referring to an ad at all, but it only appears in Lake Forest.</p>
<p>The word is definitely not localized to Orange County, as was noted on <a title="Fail article on Slate.com" href="http://www.slate.com/id/2202262/pagenum/all/">Slate.com</a>. Apparently, it comes from a video game with poor Japanese-to-English translation.</p>
<blockquote><p>It&#8217;s nearly impossible to pinpoint the first reference, given how common the verb <em>fail</em> is, but online commenters suggest it started with a 1998 Neo Geo arcade game called <a href="http://en.wikipedia.org/wiki/Blazing_Star" target="_blank">Blazing Star</a>. (References to the <em>fail</em> meme go <a href="http://www.doomworld.com/vb/showthread.php?s=&amp;threadid=16537" target="_blank">as far back as 2003</a>.) Of all the game&#8217;s obvious draws—among them <a href="http://www.youtube.com/watch?v=UaY71lfrOh8" target="_blank">fast-paced action, disco music, and anime-style cut scenes</a>—its staying power comes from its wonderfully terrible Japanese-to-English translations. If you beat a level, the screen flashes with the words: &#8220;You beat it! Your skill is great!&#8221; If you lose, you are mocked: &#8220;You fail it! Your skill is not enough! See you next time! Bye bye!&#8221;</p></blockquote>
<p>For a while now, I&#8217;ve personally noticed the use of &#8220;<a href="http://en.wikipedia.org/wiki/Fail#Internet_meme">fail</a>&#8221; increase in everyday speech, mostly under the age of 25. I&#8217;m not sure why, but I really get a kick out of this word when it&#8217;s used like this. Maybe it&#8217;s because it&#8217;s so simple and to the point. Maybe it&#8217;s the way it perfectly embodies the arrogance of the cyber geek who casts judgement and ridicule from the safety his armchair.  Maybe it&#8217;s because of the <a title="failblog.org" href="http://failblog.org/">many</a> <a title="shipmentoffail.com" href="http://www.shipmentoffail.com/">images</a> that I&#8217;ve seen this word tattooed on. Maybe it&#8217;s a combination of all the above.</p>
<p>Whatever the reason, I have to soak in the enjoyment from this meme as much as I can. As history has taught us about slang, it won&#8217;t last forever!</p>
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